SAP Functional
SAP CRM 7.0
CR010
- Introduction to SAP CRM 2007
- Architecture
- CRM Applications (Marketing, Sales, Service)
- Channels of CRM (Interaction Center, Web Channel, Mobiles)
CR100 – Base Customization
- Business Partner
- Organizational Management
- Product Master
- Transactional Processing
- Org Data Determination
- Activity Management
- Partner Processing
- Status Management
- Pricing & Billing
- Actions
- Interaction with other systems
- Customer Downloads from R/3
- Real time scenario discussion
CR600 – Marketing
- Marketing Planning & Campaign Management
- Segmentation of Business Partners
- Personalized Mail Forms
- Marketing Plan & Campaign Approvals
- Campaign Automation & Execution
- External List Management
- Lead management
- Product Proposals
CR700 – Service
- Real time scenario discussion
- Service Overview
- Installed Base
- Service order Management
- Service Contracts
- Complaints & Returns
- Real time scenario discussion
CR300 – Sales
- Overview & Sales Cycle
- Opportunity Management & Sales Methodology
- Copy Control
- Quotation & Order management
- Special Functions- Alternative Product ID & Product Substitution
- Distribution of quotations & Orders between CRM – R/3
- Contract Management – Release Orders
- Territory Management
- Sales Integration with other systems
- Real time scenario discussion
CR410 – IC Web Client
- Interaction Center Overview
- Technical Architecture
- Creating an Interaction Center Web Client Profile
- Configuring Components
- IC Management Function-Scripting & Call List Management
CR500 – Middleware
- Middleware Overview
- Concepts of the CRM Middleware
- Replication Administration
- Data Exchange with R/3 Back end Systems
- Monitoring & Error handling
CR800 – Web Channel
- Foundation & Architecture
- Shop & User Management
- Catalog setup
- Order Processing
- Batch & Product Determination
CR580 – Web UI – New User Interface of CRM
- Overview
- UI Concepts
- Business Roles
- Navigation Bar
- UI Configuration
- Extensibility Tools
- Note: Duration of the course is 40 h of one hour each.