Siebel 8 Essentials
Contents
Using Siebel CRM
1: Introducing Siebel Applications
2: Using the Siebel Web Client
3: Working with Siebel Data
Access Control and Organization Setup
4: Responsibilities and Views
5: Users, Positions, and Organizations
6: Controlling Access to Customer Data
7: Catalogs and Master Data
Physical Architecture and Management
8: The Siebel Web Architecture
9: Server Components and Parameters
10: Server Management
11: Siebel Client Types
Installation and Security
12: Securing Access to the Application
13: Installing Siebel Applications
Siebel Application Architecture
14: Siebel Application Architecture
15: Using Siebel Tools to Examine Object Definitions
16: The Siebel Data Model
17: Siebel Business Components
18: Siebel Party Business Components
19: Siebel Business Objects
20: Configuration Strategy
21: The Configuration Process
Application Configuration
22: Managing Object Definitions
23: Editing and Compiling Object Definitions
24: UI Layer Configuration: Web Templates
25: UI Layer Configuration: Applets
26: UI Layer Configuration: Applications, Screens, and Views
27: UI Layer Configuration: Drilldowns
28: Business Layer Configuration: Joins
29: Business Layer Configuration: Existing Business Components and Fields
30: Business Layer Configuration: New Business Components and Fields
31: Business Layer Configuration: Picklists
32: Configuring Multi-Value Groups
33: Data Layer Configuration
Siebel Workflow
34: Siebel Business Services
35: Building Siebel Workflow Processes
36: Testing and Deploying Workflow Processes
37: Executing Workflow Processes
38: Using Workflow Policies
Configuring Business Logic
39: Siebel Task UI
40: Task UI: Creating a Task
41: Transient Business Components and Branching
42: Siebel Business Rules
43: Creating Business Rules
44: Introducing Siebel Assignment Manager
45: Creating Assignment Rules
46: Tailoring Assignment Manager Behavior
47: Invoking Siebel Assignment Manager
48: State Models
Data Loads
49: Introducing Enterprise Integration Manager
50: Creating Data Maps
51: Running Enterprise Integration Manager
Application Deployment
52: Introducing Application Deployment Manager
53: Deploying Application Customizations